Shipping policy
Products
The products on this website are made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you.
Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Orders
We work with a print-on-demand fulfillment company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Shipping & Delivery
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Order tracking
You should receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please contact us.
Customs charge
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Delayed Order
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, contact us with your order number.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility and cannot be reshipped. You will have to place a new order.
Lost in transit
For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date.
Shipments that go unclaimed are returned to our facility and you will have to place a new order.
Flawed item
We’re so sorry if the product you ordered arrived damaged, misprinted, or defective. To help us resolve this for you quickly, please email us within within 15 days after the product has been received, with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Bulk orders
It is not possible to make bulk orders on the webstore. If you want to place an order for high quantities, you may contact us stating the quantity and reason for the order.
More questions?
We’re happy to answer any questions you may have about our products or services. You can also contact us if there are any topics or questions that you would like to see covered in our Q&A section.
We are always looking for ways to improve our Q&A section, so please feel free to share your feedback with us!